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Help Desk

The CJA Solutions help desk is a fully staffed, continuously operational IT support help desk designed with the needs of our customers in mind. We know that computer problems DO just happen, and we also know that our customers need their problems resolved immediately whenever possible. Our knowledgeable help desk staff is well-trained and ready to answer telephone or email questions.

Our help desk staff is prepared to take your calls regarding:

Basic computer and application questions;
Networking questions;
Reporting a network problem or outage;
Follow-ups to prior help desk questions or reported issues;

And much more!

The most common types of calls received by our help desk are computer virus reports and resolution issues. CJA Solutions consultants are required to stay up-to-date with the latest computer viruses, known issues surrounding viruses and the troubleshooting and repair options for eliminating the threat. They can walk you through the resolution when you call, in just a few minutes you can be up and running, virus-free!

Regardless of what type of computing question you may have, our staff is available 24 hours a day in order to ensure that you get the quality of support that you deserve. And, unlike traditional help desk operations, CJA Solutions can solve nearly 30% of the reported issues by the time the first phone call ends. No other help desk provider can guarantee that level of response and service, because we use a unique troubleshooting method that ensures getting it right and getting the problem solved the first time.

Sometimes, a problem simply cannot be solved immediately and requires additional support services. The CJA Solutions help desk can assist you in determining the necessary support services and in attaining an appointment with one of CJA Solutions specialists. We realize the strain of waiting for resolution – therefore you can count on our help desk staff to keep you informed about your support issue status.